3. How we collect it
We collect personal information directly from you: through forms on our website, applications, bookings, emails, calls and events. We may also receive limited information from third parties such as advertising platforms (for example, that you clicked one of our ads) and publicly available sources (for example, your business website or LinkedIn profile when assessing an application).
If you provide us with personal information about someone else (for example, a team member), you must have their consent to do so and to us handling it under this policy.
4. Why we collect and use it
We collect, hold and use personal information to:
deliver our programs, resources and services, and manage our client relationships;
assess applications to our programs and respond to enquiries;
process payments and administer agreements;
send you resources, articles and offers you have requested or opted into (see section 7);
operate, improve and secure our website and services;
measure and improve our marketing, including through the advertising tools in section 8;
recruit and assess candidates; and
comply with our legal obligations, and establish or defend legal claims, including responding to payment disputes.
5. Who we share it with
We do not sell personal information. We disclose it only to:
Service providers who help us run the business, including website hosting, customer relationship management, email marketing, scheduling and booking, payment processing, video conferencing and transcription, analytics, and advertising platforms. These providers may only use your information to provide services to us.
Advertising platforms (including Meta) in hashed or aggregated form, to measure advertising performance and reach relevant audiences, as described in section 8.
Professional advisers such as lawyers, accountants and insurers, where reasonably necessary.
Government and regulatory bodies where required or authorised by law.
6. Overseas disclosure
Some of our service providers store or process information outside Australia, including in the United States. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles, including through the contractual protections in our agreements with those providers.
7. Marketing communications
If you download a resource, subscribe or otherwise opt in, we will send you emails including articles, resources and information about our programs. Every marketing email we send includes a working unsubscribe link, and we honour unsubscribe requests promptly in accordance with the Spam Act 2003 (Cth). Unsubscribing from marketing does not stop administrative emails we need to send you as a client (such as invoices or booking confirmations).
8. Cookies, pixels and tracking
Our website uses cookies and similar technologies, including:
Essential cookies required for the website to function;
Analytics tools that help us understand how the website is used; and
Advertising tools, including the Meta Pixel and Meta’s Conversions API, which collect information about your interactions with our website (such as pages viewed and forms submitted) and share it with Meta to measure our advertising and show you relevant ads. Meta’s handling of this information is described in Meta’s own privacy policy.
You can control cookies through your browser settings, and you can manage your ad preferences directly with the relevant advertising platforms. Disabling cookies may affect how parts of the website function.
9. AI and automated tools
We use AI-assisted tools in parts of our business, including call transcription and content and analysis workflows. These tools support our team; they do not make decisions that produce legal or similarly significant effects about you without human involvement. Decisions about program applications are made by people. If this changes, we will update this policy to describe any automated decision-making that could significantly affect you.
10. Security
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include access controls, reputable third-party providers, encryption in transit, and limiting access to team members who need it. No internet transmission is completely secure, and we cannot guarantee absolute security of information transmitted to us.
11. Retention
We keep personal information only as long as we need it for the purposes described in this policy or as required by law (for example, financial records we must retain under tax law). When we no longer need it, we take reasonable steps to destroy or de-identify it.
12. Access, correction and deletion
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, by contacting us at support@founderuniversity.com. We will respond within a reasonable period. In limited circumstances the law allows or requires us to refuse a request; if we do, we will tell you why.
13. Data breaches
If a data breach occurs that is likely to result in serious harm, we will assess it and notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.
14. Complaints
If you have a concern about how we have handled your personal information, contact us at support@founderuniversity.com and we will investigate and respond within a reasonable period, usually 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992).
15. Visitors from the EU, UK and other regions
If you access our website from a jurisdiction with its own data protection laws (such as the EU or UK GDPR), we process your personal information on the basis that it is necessary for our legitimate interests in operating and marketing our business, to perform a contract with you, or with your consent (for marketing and non-essential cookies). You may have additional rights under those laws, including rights to object to processing, restrict processing, data portability, and to lodge a complaint with your local supervisory authority. To exercise any of these rights, contact us at support@founderuniversity.com.
16. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page with its effective date. Material changes will be flagged on this page or notified to clients directly.
17. Contact
The Founder Group Pty Ltd (trading as Founder University)
ABN 55 694 691 766 | support@founderuniversity.com